Refund & Payment Policy

1. No Refund After Work Begins

Once work on a case has started, the client is not eligible for a refund. Clients must review and understand the service terms and refund policy before work begins.

2. YouTube or Other Platform Decisions

If YouTube or another relevant platform rejects an appeal, takes action against a case, issues a copyright-related decision, or makes any other unfavorable decision during or after the service, no refund will be issued solely because of that decision. This policy also applies if the client provides notices, documents, screenshots, or other evidence of the platform's decision.

3. Final Payment Upon Completion

Once CreatorDefend has completed the agreed service, the client must pay the full remaining balance. If the agreed service has been properly delivered, the client may not withhold the final payment solely because the platform's decision was unfavorable or the expected outcome was not achieved.

4. Payment Terms

Clients must pay the agreed advance amount before work begins. Once the service is completed, the remaining balance must be paid in full. The total service fee, advance payment amount, scope of work, and final payment terms will be communicated to the client in advance.

5. Client Acknowledgment

By submitting a case and making a payment, the client confirms that they have read, understood, and agreed to CreatorDefend's refund policy, payment terms, and service limitations.

Important Notice: CreatorDefend is responsible for providing the agreed service. This policy will be interpreted and applied in accordance with applicable laws and does not exclude any refund rights that cannot legally be waived.

Questions about payments or refunds? Contact us at support@creatordefend.com.